FAQ
- Do you have internet and what is the speed of WIFI they offer?
- Yes, it has a capacity of 100/100 Mega symmetrical by fiber optics.
- What are the check-in and check-out times?
- Check-in from 3:00 p.m. / Check-out at 1:00 p.m.
- Do you have free parking?
- We have a free and guarded parking.
- What do Essentia rooms include?
- Room Service, amenities Pascal Morabito, premium drinks, exclusive pool area, Essentia reception check in, among other facilities.
- What drinks are included?
- For the standard package, local national drinks and barrel Presidente beer.
- Do you have room service?
- Yes, only for room categories in Essentia and Adults Only.
- What time do the bars close?
- 11:00pm; although there is a bar that operates 24 hours a day.
- How long can the swimming pool be used?
- Until 7:00 p.m.
- Are the rooms on the beach?
- Only Essentia category rooms.
- Can you cancel or modify a booking you make through Online Platforms?
- Any modification must be made directly from the reserved platform, penalty charges will apply according to the number of nights booked and booking conditions and policies and fare type.
- Distance from the hotel to the airport of the Americas?
- 30 minutes, approximately 36 Kms. Hotel location, how to get there? Boulevard de Juan Dolió, Main Street, Villa del Mar. 21000 Rep. Dom.
- Do the massages have prices?
- They vary depending on the time and type of massage. You can check the list of options in the SPA menu. (Have Spa document with prices at hand)
- Is the seafood restaurant Bígaro included?
- No, it costs USD 40 p/p.
- Room cleaning hours?
- 9:00 a.m. – 5:00 p.m.
- Does the hotel offer airport transfers?
- You can contact Transekur directly at ventas.sd3@transekur.com, phones: 849-632-5454 and 809-333-7999.
- Is necessary a reservation for restaurants?
- Only in specialty restaurants. You can do this at Customer Service from 9:00 a.m. to 12:00 p.m. (same day reservations).
- Can I get a late check out?
- Yes, it will always be subject to the availability of the hotel at an additional cost which must be requested the same or the day before departure.
- My flight is late; will I have any trouble checking in?
- You will have no problems registering, although when the reservation passes from 12:00 at night it automatically goes to no show and penalty charge according to reservation policies.
- Are you pet friendly?
- Pets are not allowed in any type of pets.
- Does the Jacuzzy have hot water?
- No.
- Do you have babysitting service?
- Yes, subject to availability at an additional cost.
- Do you allow visitors to be visited in the rooms?
- Guests who are not staying at the hotel are not allowed in the hotel.
- What are the hotel facilities?
- All-inclusive service, day and night activities, bars, swimming pools, a la carte restaurant, buffet, coffee shop, beer bar not included, 24-hour snacks, among others.
- What is the cost of the covid19 antigen test?
- For U.S. citizens it costs USD 10 dollars direct payment to the lab, applicable to U.S. citizens staying at least 4 nights.
- What happen if the test is positive for COVID and I need to quarantine?
- If a guest receives a positive test while on the property that prevents departure, the cost of quarantine at the property will be covered by the customer, where they will be supplied with everything necessary, and food will be provided to the door. The extended stay due to quarantine includes the guest and his/her companion sharing the same room. This program remains valid if government travel regulations are in effect.
- Does the hotel cover the costs of the next COVID test?
- No, the COVID test must be covered by the same customer.
- If I travel to a country that requires a different example test (Canada, France etc.)?
- For guests traveling to countries that do not accept the viral antigen test, it includes the provision of the required PCR test at an additional cost to the guest. Full details about the location and prices of customer service testing can be found.
- What happens to my partner if I test positive COVID?
- Your companion must remain in the same room.
- Do you have hotels at Punta Cana?
- An opening is under way now.
- If I book the hotel for my birthday, do I get cake?
- No, these have an additional cost.
- What detail is there for honeymooners and anniversaries?
- We have packages available at an additional cost, request serviced information to the customer.