Hodelpa Hospitality Integrates Digital Solutions To Optimize Guest Service of in . Official Website.

Santo Domingo. – As part of its commitment to innovation and service excellence, Hodelpa Hospitality is enhancing the guest experience by launching its Digital Concierge, a technological solution that streamlines and personalizes interactions during guests’ stays at its hotels.

This tool, developed as a web app in partnership with Stay App—a company specializing in technology solutions for the hospitality industry—allows guests to quickly and easily access various services from their mobile devices, without the need for downloads. Its goal is to meet the new expectations of the modern traveler by offering a centralized digital channel that streamlines communication and raises service standards.

The Digital Concierge is currently available at Hodelpa Gran Almirante, Hodelpa Garden Court, and the all-inclusive properties Emotions Puerto Plata and Juan Dolio.

Through this platform, guests can make restaurant reservations, request room service, amenities, and spa services, report issues, chat with Guest Services, arrange upgrades or late check-out, purchase wines and decorations for special occasions, and access general hotel information.

From the moment they arrive, the front desk team guides guests on how to use the app, allowing them to interact with the hotel directly, quickly, and in a personalized way—which translates to greater convenience, shorter wait times, and a smoother experience.

Ángel Hernández, CEO of Hodelpa Hospitality, emphasized that this implementation is part of the chain’s digital transformation process. “The Digital Concierge offers immediacy and autonomy, allowing guests to optimize their time and enjoy a more efficient experience,” he noted.

In addition to the positive impact on the guest experience, the tool has generated operational benefits by reducing foot traffic at Guest Services, improving coordination between departments, and optimizing response times.