Leading Through Experience: Lessons From Over Five Decades In Hospitality of in . Official Website.

When I began my career in hospitality in 1975, I quickly realized that there is something truly unique about this industry: it never stops teaching you. Every guest, every team, and every operational challenge presents an opportunity to grow, adapt, and evolve.

Over the years, I have learned that leadership in hospitality is not built solely on making strategic decisions, but also on developing a deep understanding of hotel operations and, above all, the people who make everything possible.

I had the opportunity to gain experience in various operational departments before moving into management positions, and that experience fundamentally shaped my leadership approach. My advice to anyone looking to build a career in this industry has always been the same: learn every process, get involved, and never lose your curiosity or willingness to learn. The best hospitality leaders are those who understand the business from the inside out.

In 1981, I became General Manager of Hotel Camino Real in Santiago, making history as the first woman to hold such a position in the Dominican Republic. Beyond its historical significance, that milestone reinforced my belief in the importance of preparation, discipline, and perseverance, even when venturing into uncharted territory.

Throughout my career, I have had the privilege of leading hotel operations in different markets, participating in international trade shows, and welcoming distinguished guests, including heads of state and dignitaries. While each experience has been unique, they have all taught me the same valuable lesson: excellence is not defined by facilities alone, but by a team's ability to make every guest feel genuinely welcome.

In hospitality, the details truly matter. The way we greet guests, listen to their needs, resolve concerns, and respond to challenges makes all the difference. Genuine hospitality is reflected in the small, everyday actions that shape the guest experience.

Another important lesson I have learned is that innovation does not mean losing sight of who we are. The industry is constantly evolving, and hotels must evolve alongside it, without compromising the values that define us: exceptional service, genuine warmth, and a passion for serving others.

Today, at Hodelpa Gran Almirante and Hodelpa Centro Plaza, I remain a firm believer in the power of hands-on leadership, building dedicated teams, and fostering a culture where excellence becomes a natural part of every experience.

If there is one thing this industry has taught me, it is that true leadership is not about being the first to reach the top. It is about paving the way for others, inspiring those around you, and never stopping learning.

Lourdes de la Rosa