Frenquently Ask Questions
Yes, we only need your data and a guarantee from TC and we confirm by this same means or by email.
Yes, we have a number that you can reach from 9am to 6pm from Monday to Friday and on weekends from 9am to 3pm.
No. But we do have twin rooms and other rooms that can be accommodated with extra beds for children
Yes, we have a swimming pool that operates from 8am to 8pm, every day.
Yes. The day pass has a cost of $2500+imp, every day from 10am. It is subject to availability and with prior reservation.
In the room, children from 0-5 years old do not pay, from 6-12 years old they pay US$12 + TAX and from 13 onwards they pay as adults. Children up to 18 years old are not allowed alone in the rooms.
Starting at 3pm
At 12 noon is the check out
Yes. Both have a cost of 10 dollars per hour, before or after the hour corresponding to entry or exit. And they are subject to availability.
Yes. The restaurant is open from 7am with breakfast, until 11pm. After breakfast we work with a la carte service.
Yes. The 1502 restaurant is open to the public, controlling the capacity according to the number of guests we have on the property.
Yes. The Mojito Bar is open from 8am to 10pm every day.
No. We are not pet friendly.
Yes, you can make the payment of your previously guaranteed reservation directly at check-in. You can also make your payment through a link that we generate in the Reservations department or by deposit / bank transfer.
Yes. Our gym is open 6:00 am to 12:00 am
Yes. We have private parking for customers.
No.
No.
Yes. the area is safe for tourists and locals, we have CESTUR everywhere
Yes. We make the change according to the rates at the moment.
We do not have doctors on the property.
Our Getting ready plan includes:
- Photoshoot in our property
- Free uncorking
- 1 night stay
- Waiter service inside the room
- Glassware and cutlery in the room
- Romantic set up
- Bottle of sparkling wine
- Special chef amenity
The check in is at 10 AM (If you want to get into the room earlier you can make a reservation from the night before with a special rate).
The imperial suite has capacity for 15 people and the Junior Suite has capacity for 10 people.
Yes, our photoshoot package has a cost of USD$ 170.00 + taxes and it includes a contemporary room day use so you can change and do your hair and make up also you will have access to all the public available areas in the hotel so you can take all the pictures that you want.
The schedule for the Day use room is between 9:00 AM and 6:00 PM
Yes, the photoshoots are hold to the availability that we have at the hotel now so, it is necessary to make a reservation in advance so we can guarantee venue and room availability.
Yes, you can bring musical orchestra. It is required to cover the consumption of musicians.
Yes
Yes, in our wedding plans the uncorking is include, however it only has the same amount of time as the open bar. After the 4 hours of event the uncorking has a cost of 9 USD per bottle + taxes.
Our venues have different requirements. This are the schedules for each one:
- Patio Los Dávila: The activities schedule is from 11:00 AM to 5:00 PM
- Patio La Huerta: The activities schedule is from 11:00 AM to 5:00 PM.
- Patio Nicolás de Ovando: Area reserved for the exclusive use of guests
- staying at the hotel.
- Patio Bartolomé de las Casas: Dance music allowed from 10:00 AM to 11:00
- PM.
- Fuerte El Invencible: Dance music from 10:00 AM to 1:00 AM.
- Hodelpa Casa Real: Dance music from 10:00 AM to 1:00 AM.
Where the client considers in the property.
Yes, we have some open space venues where your reception can take place.
Yes, usually we recommend our clients that for the reception they should rent a ceiling if the wedding is going to be in an open space because the hotel does not have a backup space for the wedding, inside of the hotel we do not have any other venue big enough to handle the logistics of a last-minute change of venue.
Our wedding plans do not include decoration and the hotel does not provide this service you will have to cover the expenses or hire an outsourcing company.
You are the person assigned to assist you from your first contact at the hotel until the closing of the event.
We offer on-demand package service.
Yes, it is including in our wedding package. If you do not have a wedding package, we can quote this service for you.
60 people. If you have less than that we can create a personalize quote with the banquets Menu where you can choose the services that you prefer.
- Patio Los Dávila: 80 people theater assembly.
- Patio La Huerta: 30 people theater assembly.
- Patio Nicolás de Ovando: Does not apply for events.
- Patio Bartolomé de las Casas: 300 people banquet assembly.
- Fuerte El Invencible: 200 people theater assembly.
- Hodelpa Casa Real: 1st floor: 90. people banquets assembly; Backyard 90 people
banquet assembly and 2nd floor 110 people banquet assembly.
For more details request our information about the salons
The conference room is 13 feet high.
Yes, if you are booking for open activities and are part of the guests.
Services include the furniture to be used, round tables, white cloth, golden tiffanny chairs, waitress service, glassware, and cutlery.
Service available at an additional cost.
Service available at an additional cost.
Yes.
In our Banquet Kit you can find a wide gastronomic offer so that you have this service inside the property, since, for quality control reasons and protocols, food must be prepared in the hotel.
