Frequently Asked Questions

Check-in is at 3:00 pm and check-out is at 12:00 pm. If you need to check out after hours, please let us know before your departure time to help you with availability.

Yes! We have a free and guarded parking lot for your comfort and safety.

Yes, we offer room service exclusively for the Essentia and Adults Only room categories.

Our pools are available until 7:00 pm so you can make the most of your time with us.

Of course you can. To make changes, please use the reserved platform. Please note that charges will apply depending on the booking conditions and rate type.

We are approximately 20 minutes from the Gregorio Luperon International Airport.

Currently we do not offer airport transfers, but we can help you to take an authorized cab to get there comfortably.

Yes! Late check-out is subject to availability and has an additional cost. We recommend that you request them the same day at the reception desk or the day before departure.

You will have no problem checking in. However, if you arrive after midnight a penalty will be applied according to the reservation policy.

Unfortunately, we are unable to welcome pets at our hotel. We would love to have them, but for now, only humans!.

Of course we do! We have a babysitting service that ensures the safety and well-being of the little ones, allowing parents to relax while their children enjoy a unique experience.

It's like a magic pass! You'll have access to delicious meals, refreshing local drinks, snacks for those sudden cravings, and the freedom to dive into the pool and enjoy the beach from 10:30 am to 5:30 pm. Just remember to bring your beach towel and, ready for fun!.

Yes, we have a medical clinic open 24 hours a day. The health and well-being of our guests is of the utmost importance to us.

Yes! We collaborate with an operator that offers various excursion packages.

Essentia rooms include superior room service, Pascal Morabito amenities, premium beverages, exclusive pool area, Essentia check-in reception, and other special amenities.

The Essentia category rooms are the privileged ones with direct access to the beach. But don't worry! Although the others are not on the beachfront, they are just a short walk away.  Fun and sea breezes await you in every corner of our paradise.

Our team cleans rooms from 9:00 am to 5:00 pm.

Unfortunately, people who are not staying at the hotel cannot access the rooms.

Of course! We want you to enjoy your stay to the fullest, but it is also important to pay attention to details. If you misplace your towel ticket, there is an additional $20 charge. This helps us keep everything in order and ensure availability.

Yes! We have connecting rooms to make your experience even more special and comfortable. However, since they are limited, it is important to notify us of your preference when you make your reservation. This way, we can do our best to accommodate your request.

Unfortunately, we do not offer extra beds.

Of course we do! Celebrating special moments is our specialty! We have enchanting honeymoon and anniversary packages that will add a magical touch to your stay. For more details and to customize your experience, we invite you to contact us by calling the hotel at (809) 338-9555 at least 48 hours prior to your reservation.

In our standard package, we pamper you with local national drink options and, as a special touch, refreshing cask-conditioned Presidente beer!.

The bars generally close at 11:00 pm, but we make sure that one of them remains available for you 24 hours a day.

Yes, it is advisable to make a reservation for the themed restaurants. You can make a reservation directly through the QR code provided by our staff. Weekly scheduling and availability varies according to occupancy, so we suggest you make your reservations for the same day. This way we guarantee that you will have the best place and enjoy our gastronomic offer to the fullest.

Although we don't give cakes as gifts, we can make your birthday even sweeter with a delicious personalized cake! There is an additional cost, but the smile on your face? that's priceless!.

Yes, they have a price and these can vary according to the duration and type. Upon arrival, our friendly SPA staff will be happy to provide you with specific details and help you choose the perfect relaxation experience for you.