Frequently Asked Questions
The check-in time is at 3:00 pm. Check-out time is at 1:00 pm, giving you enough time to organize your departure with peace of mind.
We love to be part of your mornings! Monday through Friday, we invite you to enjoy our delicious breakfast from 6:00 am to 10:00 am. On Saturdays and Sundays, we extend the joy of breakfast until 11:00 am.
We appreciate your interest in earning airline miles. At the moment, this option is not available at our hotel.
Yes, we are pleased to offer shuttle service to the Cibao International Airport (STI), totally free of charge. To ensure a smooth trip, we recommend you to make a reservation in advance.
We are ready to give you the welcome you deserve! When you leave immigration, you will be able to easily identify our staff member who will be carrying a sign with the hotel logo and your name. The vehicle is also clearly identified.
Our proximity is key! We are only 10 minutes or 7 km from the airport, which means that you will be enjoying your home in Santiago in just a few minutes.
We are just a stone's throw from the heart of the city! We are only about 12 minutes from downtown, giving you the opportunity to easily explore the local attractions.
Currently, our shuttle service is designed for transfers to and from the airport. For any other transfers, we are here to offer recommendations and coordinate other transportation options.
Yes. We are waiting for you to pamper you as you deserve!
We want your stay to be unforgettable! To know all the details and services included in our cozy rooms click here.
Your peace of mind is our priority! All our rooms have anti-noise windows to ensure you enjoy a serene and peaceful environment.
The Wellness Center is our haven dedicated to your well-being! Designed as a unique proposal, catering to the special needs of our guests, providing you with a holistic care experience, whether you are in a post-surgical process or have special physical needs. For more details click here.
Tap water is not drinkable in our hotel. Your safety is our main concern.
Our restaurant awaits you from 6:00 am to 1:00 am, making sure you can enjoy delicious options at the time you want.
Convenience comes to your door! With our room service available from 11:00 am to 11:00 pm, giving you the convenience of enjoying delicious options in the privacy of your own space.
We value your understanding! Currently, pets are not allowed in our facilities.
We are pleased to inform you that parking is free during your stay. We are committed to providing you with comfort from the moment you arrive.
Yes, we have a pool! It is available for you to have fun and relax. The depth is 5 feet, so it's perfect for you to enjoy.
At this time we do not have a pool just for children, although we have many other areas and services that will allow your little ones to enjoy an unforgettable stay.
Our warm and tropical island all year round allows us to offer you a naturally warm and pleasant temperature in our pool. Get ready to enjoy an authentic and refreshing dip.
Our pool is open from 6:00 a.m. to 11:00 p.m. Come and immerse yourself in an oasis of freshness and fun at any time you want!.
Of course, contact the hotel at (809) 612-7000 to confirm availability.
If you've grown fond of our pillows and want them for yourself, we're happy to sell them to you. Just let us know.
Yes, we have a gym that is at your disposal, we hope you make the most of your exercise time!.
We do not have a beauty salon at the hotel at this time. We will be happy to advise you on excellent external options.
Yes, we do! We have an ATM that is at your disposal. If you need any other help, don't hesitate to ask us.
We're happy to tell you yes, we have event rooms available! If you have something special in mind, give us a call at (809) 612-7000 and let's work together to create an unforgettable moment.
Start your day with our delicious buffet breakfast, we are waiting for you with delicious options and a cozy atmosphere!.
There are extra packages that can add a special touch to your experience. If you are interested, please contact us and we will be happy to give you all the details.
