Frequently Asked Questions
Check-in is available from 3:00 pm, giving you time to settle in and relax. Check-out is at 12:00 pm, so you can make the most of your stay.
Unfortunately, at this time, we are unable to welcome pets at our hotel. If you need help finding a cozy place to stay, please don't hesitate to ask us.
We currently have one restaurant offering a buffet option that also allows you to explore a delicious a la carte menu - you choose how you enjoy your dining experience!.
Yes, we have adapted our facilities to make them accessible and comfortable for people with disabilities. We are here to make sure that every guest feels welcome and cared for.
Yes, we have free wifi so you can share your experiences and always stay connected.
You are covered! The service is included in your reservation, and if you're looking for a worry-free experience, we also have all-inclusive options. We hope you enjoy every moment with us!.
The choice is yours! You can choose to pay in cash, make transfers or use credit cards. We want you to have the freedom to choose the option that is most convenient for you.
If you do not receive the confirmation email please contact our reservations department by calling (809) 683-3636 or sending an email to reservas.hodelpa@hodelpa.com, indicating the name of the person who made the reservation and the date.
You can email us at gerenterecepcionhgs@hodelpa.com or call us at (809) 688-9999. We are here to make sure you have an amazing stay with us.
Yes, we have our daypass available from 10:00 am to 5:00 pm, where you can enjoy a day full of relaxation and fun, we invite you to immerse yourself in a unique experience with us!
Yes, we have laundry services to make your stay more comfortable and peaceful.
The beach is very close to our facilities. It is only a 5 minute drive away. In our hotel no sand in your shoes, but lots of unforgettable moments.
Of course we do! We have a variety of packages to suit your needs. You just need to contact the hotel directly in advance at (809) 688-9999 to validate availability.
To modify or cancel a reservation contact our reservations department at (809) 683-3636 or send an email to reservas.hodelpa@hodelpa.com. We are here to make sure your stay is perfect.
If you would like to coordinate an event, you can contact Fany Rodriguez, our Banquet Manager, directly by emailing her at fanyrodriguez@hodelpa.com or by calling the hotel at (809)688-9999. We are excited to be a part of your special moments.
You can choose the location of your choice within our property. Around our stunning pool, in our lush gardens or in our air-conditioned rooms. We want you to feel comfortable and in the perfect space for you.
Of course you can! An outdoor reception is an option we have available for you.
This will be the assigned person who will be at your disposal from your first contact at the hotel until the closing of the event. We want to make sure that every detail is taken care of and that you enjoy every moment without worries.
Of course it is! This reservation includes open activities with access to guests.
Our living room come with the necessary furniture to make your event a success.
Yes, we offer integrated sound service at an additional cost.
Yes, indeed, we have a variety of delicious dishes designed specifically to meet your dietary needs, including gluten-free options.
