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STAY AND SAFE TRAVEL

Safety, Health and Hygiene Protocols

The safety and well-being of our customers and employees has always been a priority for our hotels. This can be evidenced through our various certifications received by Cristal International Standards, one of the highest level certifications in the industry, which verifies the best quality and safety processes. See more details.

Personal

Staff go through a temperature check to access the hotel. At the entrance of the staff and service we have disinfectant mats for control and disinfection
of shoes.

Check-in/Lobby

Guests will fill out a declaration form health, confirming that they are virus free. I know conduct a review of the travel records of the guests during the last 14 days to avoid travelers from high contagion points.

BEDROOMS

The rooms are subjected to a process of disinfection and ozone treatment before and after each use by other customers.

POOL AND BEACH

The dosages and parameters of the pools have been adapted to the new post-COVID-19 standards, monitors every two hours to ensure that these parameters are maintained.

GYM

The gym is closed twice a day and a ozone treatment, we also have a staff properly protected to disinfect equipment after each use.


SECURITY PROTOCOLS

Vaccinated personal

Social distancing

Disinfection station

Ozone purifier in the rooms

Welcome disinfectant kit

Hygiene protocol when serving food

Complementary Wifi

Frenquently Asked Questions

Check-in is at 4:00 pm, while check-out is at 12:00 pm. Late check-out can be requested and is subject to availability. Please be sure to contact the reception before your departure time.

No

Yes

Wi-Fi is available free of charge in the rooms and public areas.


FIND OUT ABOUT YOUR SAFETY

Read the latest news about our security protocols and make your decision with confidence.

CERTIFICATES & AWARDS

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