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Get to know our new safety protocols

The safety and well-being of our clients and employees has always been a priority for our  hotels. This can be evidenced thru our various certifications received by Cristal International Standards, one of the industry’s highest-level certifications, verifying best-of-class processes for quality and safety. Today, more than ever, we honor this commitment by implementing a comprehensive COVID-19 health protocol.

Our new SAFE CLEAN STAY program creates new policies and procedures in our hotels beyond our  already established rigorous health and safety protocols. We invite you to download our protocols.

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  • Team members go through a temperature control to access the hotel.
  • At the staff and service entrance we have shoe sanitizing floor mats designed to disinfect the bottoms of footwear.
  • The transportation of our staff has been re arranged to comply with social distancing regulations. It also undergoes a spray disinfection process prior to each use.


  • Guests will complete a health declaration form, confirming virus-free wellbeing. A review of guest travel records of the past 14 days will take place, to avoid travelers from points of high contagion.
  • Thermal imaging cameras have been placed at the reception entrance.
  • Mandatory use of disposable gloves and corporate mask for reception staff and porter.


  • Rooms are subjected to a disinfection and ozone treatment process before and after each use by other clients.
  • Guests who don’t want to have their room accessed by housekeeping during their stay will have “Clean Upon Request” available.
  • The cleaning staff has the POSI certification, Prevention of contagious infectious diseases.


  • The dosages and parameters of the pools have been adapted to the new post-COVID 19 standards. Monitoring is carried out every two hours to ensure that these parameters are maintained.
  • The maintenance of social distancing and the number of bathers will be controlled according to the new parameters and OMS requirements.
  • Chairs, tables, and lounge chairs are disinfected after each use with products that guarantee the elimination of possible contagion.


  • We work with a la carte modality in city hotels and show cooking for resorts.
  • Disinfectant gel stations are placed at the entrances and exits of our restaurants.
  • We have eliminated the use of menu folders, the menus are on strategically located digital screens.


  • The capacities of our meeting rooms have been readjusted to maintain the established social distance.
  • Meeting rooms are treated with ozonation and electrostatic spraying after each use.
  • The entrances and exits are separated to avoid crowding and maintain distance between clients.

As we are incorporating the new sanitary implementations in our hotels, which will be endorsed by the corresponding official organisms, we will be communicating the details about them.

Our greatest interest has always been the well-being and safety of our team and our clients. Today more than ever we honor this commitment. For any additional information you can call our reservations department at 809-683-3636 or contact your travel agency.


Q:At what time is check-in?

A:Generally, hotel rooms are available from 3:00pm


Q:At what time is check-out?

A:Check-out is generally at 12:00pm. Afterwards the rooms have to get cleaned for the upcoming arrivals.

Q: What are the indications for the use of masks?

A: The use of masks is mandatory indoors when the minimum safety distance of two meters cannot be guaranteed, both in the case of employees and guests.