The safety and well-being of our clients and employees has always been a priority for our hotels. This can be evidenced thru our various certifications received by Cristal International Standards, one of the industry’s highest-level certifications, verifying best-of-class processes for quality and safety. Today, more than ever, we honor this commitment by implementing a comprehensive COVID-19 health protocol.
Our new SAFE CLEAN STAY program creates new policies and procedures in our hotels beyond our already established rigorous health and safety protocols. We invite you to download our protocols.
As we are incorporating the new sanitary implementations in our hotels, which will be endorsed by the corresponding official organisms, we will be communicating the details about them.
Our greatest interest has always been the well-being and safety of our team and our clients. Today more than ever we honor this commitment. For any additional information you can call our reservations department at 809-683-3636 or contact your travel agency.
Q:At what time is check-in?
A:Generally, hotel rooms are available from 3:00pm
Q:At what time is check-out?
A:Check-out is generally at 12:00pm. Afterwards the rooms have to get cleaned for the upcoming arrivals.
Q: What are the indications for the use of masks?
A: The use of masks is mandatory indoors when the minimum safety distance of two meters cannot be guaranteed, both in the case of employees and guests.